Welcome to The Haven Surgery

Mask Wearing

It is now a requirement for all patients to wear a face covering when entering the surgery for an appointment, collecting medication or for any other reason. This does not need to be a fluid resistant mask, but can be a covering using a scarf or bandana or a home made mask.

https://www.youtube.com/watch?v=zpWvCZbhGt4&feature=youtu.be

COVID 19 Survey

The Haven Surgery has been asked to promote a patient survey to find out about people’s experience of access to primary care and services provided in different ways during Covid-19. To access the survey clink on the link.  Access to Primary Care survey    The survey is trying to find out views from patients around how they have found access, their experiences, what was good and what could be improved.

Important information about the coronavirus (COVID-19)

The NHS in the North East and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The Chief Medical Officer has announced that the country is moving into the ‘Delay’ stage of the response to coronavirus from Friday, 13th March 2020.

The new advice issued by the Chief Medical Officer is as follows:

Stay at home for 7 days if you have either:

• a high temperature
• a new continuous cough

    Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

More information can be found on the NHS website here

Medication Delivery During COVID-19

The practice can provide Home Delivery Service to those at-risk patients required to isolate for 12 weeks should the need arise.  Patients who have family members available to pick up their medication can arrange this by contacting the practice. 

Burnhope Village Support Group are also offering to collect and deliver medication to your home.  To contact this service telephone 01207 775069

Appointments

Due to the present Coronavirus situation, the practice will be implementing temporary changes to our appointment system. ALL requests for appointments will be screened by our reception team and placed as a telephone triage call with a clinician, who may then request that you attend the surgery to be seen, this is to prevent patients who may have contracted/been exposed/have symptoms of Coronavirus from attending the practice, and to prevent our more vulnerable patients with underlying health problems from being put at unnecessary risk.

The practice would like to thank you for your understanding that these measures are being introduced with the best interest of our patients and staff in mind.

E-Consult

If you require medical assistance which isn't urgent then you can access the surgery via the e-consult which is located at the bottom of this page. A GP will get back to you within 48 working hours. You can also request fit-notes and letters via e-consult.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

The surgery has its own dispensary and is able to dispense medication to patients registered with the practice who live in Burnhope and some of the surrounding areas.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

Our premises have been specifically designed to accommodate disabled access. Should you require any further support, please don’t hesitate to ask.

Extended Hours

New Extended Hours Service - Need to see a GP or nurse in the evening or on a weekend? GPs in Derwentside are working together to offer extra GP and Nurse appointments from 6.30pm on weekday evenings and from 09:30am on Saturday and Sunday mornings. The clinics are held at Tanfield View Medical Group. To book an 'Extended Hours' appointment please contact your surgery Monday-Friday 08.30-5.00. When your surgery is closed, please call 111 to access these clinics. If you need to cancel an appointment, after your own surgery has closed, please ring 07548 652124