Contacting The Practice
If you are calling the surgery to enquire regarding test results or prescriptions please call after 11am. If you ring before 11am you will be asked to call back.
The practice is currently looking at ways of conveying information to patients. Going forward some patients may receive text messages regarding lab results, requests for home BP monitoring, NHS Health Checks and general information.
If you are happy to consent to the practice texting you this information and have not already informed the practice, please do so.
Thank you.
E-Consult
If you require medical assistance which isn't urgent then you can access the surgery via the e-consult below. A GP will get back to you within 48 working hours. You can also request fit-notes and letters via e-consult.
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The Haven Surgery are very proud to be taking part in an initiative called Green Impact for Health. This is a national initiative set up by NUS and RCGP to improve sustainability and social responsibility within primary care.
It aims to look at almost every aspect of primary care ranging from office waste to better medicines management. The aim is to improve how time and resources are used resulting in improved patient care and experience along with a reduction in CO2 used, therefore having a positive impact on climate change.
Take a look at www.greenerpractice.co.uk to learn more about this.
HealthWatch County Durham
Healthwatch County Durham helps you and your family get the best out of health and social care services in County Durham. They are the independent champion for people who use health and social care services.
For further information please click on the link below:-
Healthwatch Countydurham | Your spotlight on health and social care services
NE NHS Independent Advocacy Service
NE NHS Independent Advocacy Service – North East ICA - Carers Federation
Tel: 0808 802 3000
Email: ica@carersfederation.co.uk
First Contact Physio
First Contact Physiotherapists (FCPs) are physiotherapists based in GP surgeries with an expertise in the assessment and management of musculoskeletal conditions. you can book an appointment directly with a physiotherapist via the receptionist, which means you won’t need to wait for a referral from a doctor.
You may be eligible for an appointment with a physiotherapist for the following problems:
- All soft tissue injuries, sprains, strains or sports injuries
- Arthritis – any joint
- Possible problems with muscles, ligaments, tendons or bone, eg tennis elbow, carpal tunnel syndrome, ankle sprains
- Spinal pain including lower back pain, mid-back pain and neck pain
- Spinal-related pain in arms or legs, including nerve symptoms, eg pins and needles or numbness
- Changes to walking
- Post-orthopaedic surgery
https://youtu.be/Mk_LTGhQ31A
NEW GP DATA EXTRACTION FOR RESEARCH
NHS Digital has been collecting data from GPs through its trusted General Practice Extraction Service. This system is now being replaced with their new General Practice Data for Planning and Research (GPDPR) service, a broader general-purpose collection which will enable faster access to pseudonymised patient data for planners and researchers.
The data collection will begin on 1st September.
More information about the service can be found on https://digital.nhs.uk/services/national-data-opt-out.
We now include this additional privacy notice, alongside our main privacy notice, that explains what data is used and why.
Opting out
If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both. These opt-outs are different and they are explained in more detail on the NHS digital website. Your individual care will not be affected if you opt-out using either option.
The type 1 opt-out form can be downloaded here: Opt Out Form
Practice Website
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
The surgery has its own dispensary and is able to dispense medication to patients registered with the practice who live in Burnhope and some of the surrounding areas.
Partners in Care
Once registered, patients and healthcare professional work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice are always heading in the same direction.
Access
Our premises have been specifically designed to accommodate disabled access. Should you require any further support, please don't hesitate to ask.
Extended Hours
New Extended Hours Service - Need to see a GP or nurse in the evening or on a weekend? GPs in Derwentside are working together to offer extra GP and Nurse appointments from 6.30pm on weekday evenings and from 09:30am on Saturday and Sunday mornings. The clinics are held at Tanfield View Medical Group. To book an 'Extended Hours' appointment please contact your surgery Monday-Friday 08.30-5.00. When your surgery is closed, please call 111 to access these clinics. If you need to cancel an appointment, after your own surgery has closed, please ring 07548 652124
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(Site updated 01/07/2024)